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Student Success Manager
The Student Success Manager (SSM) is an essential component to the International Study Center (ISC) and the on-going success of our students. The SSM serves as the face of the ISC to students, supporting all academic and non-academic aspects of student life. Academically, the SSM works as an advisor to students, liaising with the university departments, instructors, and staff as needed. Beyond academics, the SSM actively reaches out and collaborates closely with instructors, other departments, and colleges to ensure a coordinated approach to student success. The SSM will be responsible for interpreting how university policies relate to ISC student life, in collaboration with the appropriate stakeholders at Study Group and the host university.
Student Success Lifecycle Management
Manage all aspects of the student development lifecycle including arrival, orientation, progression, transition, and beyond.
Assist in development of flows, processes and communications for student pre-arrival.
Co-lead all aspects of GGP student arrival and orientation ensuring seamless integration with university activities.
Create programming to integrate students into university academic and non-academic life of the institution.
Plan and implement coordinated communication plan including innovative mechanisms for connecting with students (social media, text etc.).
Develop and execute special events and activities for students.
Coordinate the transition of students to full-time university study.
Follow-up and track student data post-transition.
Student Success and Performance Leadership
Provide direct academic and non-academic advising and support to students.
Develop and assist in implementation and communication of policies, processes, and systems to manage student success and performance.
Maintain and regularly monitor student records in student data management systems related to attendance, class performance, etc.; maintain matriculation/progression/retention data and develop reports as needed.
Collect and maintain monthly and semester academic data reports.
Develop and maintain instruments to assess and report on student success and satisfaction.
Plan and execute sound success plans for identification, intervention, and follow-up processes for students at-risk of non-progression.
Develop mechanisms for the measurement of and report on student success and satisfaction.
Act as student advocate to internal and external constituencies.
Engage in the delivery outstanding customer service.
Serve as primary contact for student related services; student conduct, crisis management, disability resources, etc.
Adhere to all FERPA and compliance requirements.
Outreach and Engagement
Engage with the university in developing strong partnerships to coordinate services and activities aimed at student success and integration.
Take proactive steps to connect students with the campus and local community.
Develop extra and co-curricular activities aimed at building student affinity, and integration.
Participate in the communication of Center and student activities to external audiences including UVM Student Financial Services and Study Group Finance regarding invoicing/refunds.
Other Support Activities
Collaborate with the International Marketing Manager (IMM), regional offices, and regional managers as needed to support overall marketing and sales thrust of the ISC to highlight student success stories, milestones, and other important information.
Participate in ad hoc activities and projects as directed, including assisting students with insurance claims, payments, and assisting Center Director with reconciling university invoices.
Other Duties as assigned by Center Director
Dealing with Ambiguity and change
Strategic Agility and Innovation
Data base Management Expertise
Decision Making and Problem Solving
Leading and Developing a High Performance Team
Coaching and Directing the work of Others
Master's degree in higher education, social work, counseling, student affairs, or a related field required.
3-5 years professional experience in student development/affairs
Significant experience working with international students and/or working or living outside of the US
Experience developing relationships with peers, executives/senior staff, faculty, parents, and students
Computer skills and experience in working with databases and student management systems
Event coordination and management skills
Supervisory experience preferred
Proficiency in a language other than English preferred
Commitment to students and their present and future success
Strong collaborative skills
Ability to manage a fast-paced environment while providing caring attention to individuals
Thorough understanding of student services, student needs, and institutional expectations