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Student Services Rep, PT

Job Purpose:

The Student Services Department provides support to Embassy English students with their booking, housing, visa and social activities arrangements while studying at Embassy.  Provide administrative support in all matters pertaining to Student Services including finance, accommodations and activities. Ensure superior customer service for all clients; manage accurate and complete student files; support all booking and post arrival transactions where necessary. Substitute teach on an as needed basis, emergency backup substitute. Provide relief for reception at 1st floor entrance to building (front door) during breaks, emergencies, etc.

Key Responsibilities:

  • Provide superior customer service
  • Assist students with any questions or concerns they have
  • Maintain accuracy of student data in database
  • Ensure accuracy of booking changes and collection of fees
  • Ensure completeness of student documents
  • Manage activities program, including scheduling, promotion, and sales
  • Plan and host monthly events at the center
  • Provide information about the school to prospective students and agent partners
  • Promote additional sales to current students
  • Provide relief to Lobby Reception during breaks, emergencies, etc.
  • Substitute teach on short notice to a variety of classes and levels
  • Other tasks and assignments as required


  • Bachelor’s degree
  • At least 3 months of full-time ESL/EFL teaching experience OR a TEFL certificate with practical training.
  • 2 years administrative and customer service experience (academic setting preferred)
  • Experience using and updating databases
  • Fluent in Outlook, Word and Excel
  • An excellent relationship builder who has good team-building and communication skills
  • Dedicated to providing superior customer service
  • Able to demonstrate first rate organizational and project management skills
  • Comfortable speaking in front of groups and acting as a representative for the company
  • Extreme attention to detail
  • Able to offer drive, creativity and enthusiasm
  • Able to work in a fast-paced environment
  • Able to work with ambiguity
  • Friendly demeanor
  • Knowledge of a foreign language preferred
  • Study abroad experience preferred


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